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After Sales Service

FAQ

Question:
1.Q:How about mould cost?
A: primarily depend on : 1.Drawing, 2.material, 3.weight and quantity.
We need to know the structure of each parts to analyze the mold solution by:

1) --Complete design drawing or actual sample ----- the best way
--3D/2D drawing with complete dimension for each parts
--Clearly photos for each parts with more angle-views to show every features.

2)The materials and surface treatments.

3)The quantity of order.

2.Q:How to control the product processing?
A: The processing report or pictures will be sent to the customer every week/ each month for review.

3.Q:Who will own the mould?
A:Customer, also the mould can be kept in our factory for future order.

4.Q:How long do you make your quotation?
A:After receiving detail informations we will quote in 1 to 3 days.

5.Q: Are the samples/prototype free of charge?

A: charged,but it will be returned to buyer when an order confirmed and order quantity is over 5000 pcs.
After your drawing confirmed and charges done for the prototype, we will produce a sample
by CNC machining. And the first trial samples (1-3pcs) will be shipped to buyer
by the DHL /Fedex at buyer's express account or prepay the express charges.

MOQ? --- 100units and accept sample order.