How much does a ticket refund cost? Summary of popular refund policies across the network in the past 10 days
Recently, with the end of the summer travel season and the beginning of the school season, air ticket refund and change policies have become a hot topic for consumers. The following are airline refund rules and fee details that have been hotly discussed on the Internet in the past 10 days (as of September 2023) for your reference.
1. Refund fee standards for major domestic airlines
| airline | More than 7 days before departure | 2-7 days before departure | 48 hours before departure | 24 hours before departure | After takeoff |
|---|---|---|---|---|---|
| Air China | 10% of face value | 20% of face value | 30% of face value | 50% of face value | Not retreating |
| China Eastern Airlines | 10% of face value | 20% of face value | 40% of face value | 60% of face value | Not retreating |
| China Southern Airlines | 10% of face value | 25% of face value | 35% of face value | 50% of face value | Not retreating |
| Hainan Airlines | 5% of face value | 15% of face value | 30% of face value | 40% of face value | Not retreating |
2. Recent hot ticket refund events
1.Impact of Typhoon "Sura": Typhoon at the end of August caused a large number of flight cancellations, and many airlines launchedNo refund fee policy, but the refund operation must be completed before September 5.
2.The wave of refunds during the back-to-school season: Some college students have a demand for refunds due to the adjustment of the school start time, and the airline launched it for the student group.Special refund channel, the refund fee can be reduced by 50%.
3.Cheap air ticket trap: An OTA platform was complained by consumers for not clearly marking "Special air tickets are non-refundable", triggering a discussion on the transparency of refund rules.
3. Special rules for international air ticket refunds
| airline | Economy class | business class | Remark |
|---|---|---|---|
| Emirates Airlines | Starting from $200 | Free return available | Required 72 hours in advance |
| singapore airlines | 15% of face value | 10% of face value | Minimum $150 |
| Lufthansa | From €150 | From €100 | Flights from Germany |
4. Tips for consumers to save money by refunding tickets
1.Pay attention to special period policies: In situations such as natural disasters and epidemics, airlines usually adjust refund rules temporarily.
2.Purchase refund insurance: Some platforms provide refund insurance of 20-50 yuan, which can cover 80% of refund losses.
3.Choose a flexible ticket: Although the price is 10%-15% higher, the refund fee may be as low as 5% of the face price.
4.Purchase tickets through official channels: Third-party platforms may charge additional service fees, and the official APP can refund tickets faster.
5. Latest industry trends
The latest data from the Civil Aviation Administration of China shows that the air ticket refund rate in August 2023 increased by 12% year-on-year, mainly on short- and medium-haul routes. Experts suggest that when purchasing tickets, you should focus on:
1. Are the refund and change rules bound to the fare (different discounts correspond to different refund ratios)
2. Whether to distinguish between voluntary refunds and involuntary refunds (the latter is usually fully refundable)
3. Refund arrival time (usually 7-15 working days domestically, and may take 30 days internationally)
Through the above structured data and analysis, we hope to help you understand the current ticket refund policy more clearly and make more informed travel decisions. It is recommended to check the latest rules through the airline's official website before refunding to avoid losses caused by information lag.
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